Superb customer service can only be delivered with a superb support team around you. It’s the people behind the scenes who keep projects running smoothly – the ones who answer client questions, respond to issues and quickly develop solutions to solve them – who help us deliver on our promises.
That’s why we wanted to take a moment to recognise Purified Air’s five-strong sales administration team who assist our sales team – from welcoming prospects, to fulfilling orders and maintaining client relationships.
“I’m so impressed by our excellent sales support team. They play a critical and valued role in developing excellent, long-standing client relationships in a professional and friendly manner. Working across the entire business, they build strong relationships with colleagues and clients alike. Ultimately, this results in a high-quality client experience.”
Andrew James, Sales Director
Meet our sales administration team
If you’re a client, it’s likely you’ll chat to Kirsty, Davina, Shania, Claire or Lisa at some point. They all have different areas of expertise, as well as a winning combination of dedication, communication skills and teamwork:
Domestic and international specialists
Davina Kandola and Kirsty Toms have a keen focus on building strong relationships with clients and logistical departments at home and abroad
“I take care of our export orders. This has given me a chance to gain a deeper understanding of global export and customs policies, as well as being a brilliant opportunity to engage with our wonderful export clients! It’s great to see how we can help them with their product needs, as well as building friendships.” Davina
“I process the UK sales orders and sometimes help with sending quotes and taking calls. I enjoy my job because every day is different, and I like overcoming challenges. I like to think that I benefit clients with my friendly and supportive approach.” Kirsty
Shania Glynn and Claire Goode concentrate on assisting domestic clients, as well as being key points of contact regarding preventative maintenance contracts:
“I really enjoy working here. Everyone is friendly and every day is slightly different, with varied tasks and new clients to communicate with. It’s great working alongside the sales team; assisting with quotes, sales orders, and then commissioning units at sites nationwide. It’s fantastic to see the impact of our work on both the sales and service departments, with everyone’s efforts playing a part.” Shania
“The people here are so friendly and helpful and it’s nice having a range of tasks in my role. I enjoy being able to liaise with many different areas of the business internally and externally and offering a proactive and efficient service.” Claire
Lisa Sau’ is responsible for assisting our business development team and her role covers a multitude of different skillsets:
“Purified Air is highly welcoming and has such a strong team, everyone knows what they are doing and there is room to take on new responsibility. I really enjoy reaching out to prospective clients and being their first port-of-call when a new project comes in.” Lisa
If you have any questions and would like to find out more about commercial kitchen filtration or improving indoor air quality in your organisation, please get in touch with our welcoming team