One of the benefits of working with Purified Air is our specialist in-house servicing and maintenance. All of this is managed by a dedicated support team who book in our engineers to conduct checks and ensure the life and effectiveness of each air filtration system.
The service team are responsible for organising over 16,000 site visits by our dedicated engineers each year. They work with various booking-in portals, across and all brands and chains, to book in service work, as well as dealing with call outs.
This isn’t always an easy task. Some sites are difficult to get to and require permits. Some are small premises in the middle of nowhere, some are big London restaurants. Equipment could be on the roof of a shopping centre, in a cellar, roof space, suspended from a ceiling, or in outside ductwork. Access to any building can vary massively; some customers have no idea where their units are, so we have to carry out a survey.
Most of this work is in commercial kitchens – whether they are in shopping centres, cafes, or offices. We service and maintain kitchen air filtration units for a range of clients, including Big Easy, Bluewater, Cineworld, Landsec, London School of Music, McDonald’s, Nando’s, TGI Fridays, Wagamama and Zizzi.
“Our servicing and maintenance support team work tirelessly to help us maintain excellent levels of customer service. Most of this work is preventative, but they also arrange call outs for breakdowns. The team have a huge range of skills and they do a great job to ensure things run efficiently and smoothly for clients and maximise the lifecycle of the units.” Andrew James, Sales Director
“Our servicing and maintenance support team work tirelessly to help us maintain excellent levels of customer service. Most of this work is preventative, but they also arrange call outs for breakdowns. The team have a huge range of skills and they do a great job to ensure things run efficiently and smoothly for clients and maximise the lifecycle of the units.”
Andrew James, Sales Director
Meet Purified Air’s servicing and maintenance team
Jon Gani
Part of the job creation team, Jon works with our internal system, Protean.
Sam Baxter
Books in jobs and deals with permits and access arrangements.
Matthew Wrightson
Looks after Greene King, after service invoicing, and customer calls. Matthew says his role allows for “flexibility when dealing with several different portals and customers simultaneously.”
Katherine Oake
M&B Pubs and Ostara liaison via the customer portal and general after service assistance. Katherine says it’s a “good, adaptable role, which fits in well with the schedule I have at work.”
Amanda Kay
Checks jobs, runs the portals, provides training and heads up the after-service team.
Louise Leaman
Deals with invoicing, photo and worksheet evidence for customers and enquiries.
Barry Adkins
Service manager and filtration specialist, he also organises the engineer work schedule.
Gareth Smith
Technical director and filtration expert who oversees finances, employees and technical support.
Laura Scott
Office manager, who also deals with HR, holidays, technical assistance and financial assistance.
Simon Collins
Contracts liaison, Simon approves costs, arranges surveys, and manages new maintenance contracts.
Thanks to everyone in the team for making things runs so smoothly!
Find out more about our servicing and maintenance solutions, or please get in touch if you have any questions.
